Safety and trust

The Elvestay guarantee

Every booking is protected by our verification system, legal contracts and payment escrow. Book with complete peace of mind.

Automatic LAU contract

Every booking generates a seasonal-rental contract under LAU art. 3.2. Digitally signed by both parties before check-in.

Secure payment, funds held for 72h

The guest's money is held in escrow until 72 hours after check-in. If anything doesn't match the listing, the amount is refunded.

Anti-fraud chat with data masking

The built-in chat automatically hides phone numbers, emails and external links to prevent communications outside the platform.

Support in 30+ languages

Our team responds in Spanish, English, German, Dutch, French, Portuguese and Italian. Reply within 24 hours.

Legal framework — LAU art. 3.2

Mid-term stays (11 nights to 9 months) are covered by the Spanish Urban Leases Act and do not require a tourist licence.

Legal framework

Mid-term stays (between 11 nights and 9 months) are regulated by the Spanish Urban Leases Act (LAU), article 3.2, as seasonal rentals. They do not require a tourist licence and provide legal protection to both owner and guest.