Secure Your Media Estancia Rental: Dual Deposit Protection for Property Owners

Q: Which deposit model should I choose—direct collection or Swikly?

Choose Model A (direct) if you prefer hands-on management and immediate cash control. Select Model B (Swikly) for automation, zero-fraud risk, and dashboard transparency. Both are LAU 3.2 compliant. Many owners use both: Model A for familiar guests, Model B for first-timers.

Q: If I use Swikly, does the guest's card actually get charged?

No. Swikly places a pre-authorisation hold only—no real debit occurs. Funds remain in guest's account. Upon clean checkout, the hold releases automatically within 24 hours. Only legitimate damage claims trigger partial holds for repair costs.

Q: How quickly can I claim damages from a deposit?

Submit photographic evidence within 48 hours of checkout via your dashboard. We verify within 5 business days. Model A: you deduct and return surplus within 30 days. Model B: Swikly processes partial releases upon approval. Dispute resolution follows structured mediation under Ley 9/2024.

Q: What happens to deposits if a guest cancels or doesn't show?

Your cancellation policy governs refund splits. Model A: you process returns minus cancellation fees. Model B: our system automates splits—guest receives refund percentage; you retain compensation automatically. Both methods comply with LAU temporal rental rules and RGPD notification.

Q: How does mod-23 identity verification protect my property?

Mod-23 screens every booking through eIDAS-compliant NIF/NIE validation, facial recognition, and fraud databases. High-risk profiles are flagged—you approve or reject manually. Swikly holds don't activate until verification passes. Direct deposits also require clearance before check-in codes release. Verifactu integration ensures tax transparency.

Safeguard your property investment with Elvestay's flexible deposit management system. Choose between direct collection or hassle-free Swikly-managed holds—both compliant with Comunitat Valenciana LAU 3.2 regulations.

Model A: You Collect the Deposit Directly

Take full control of your deposit collection through Bizum or cash at check-in. You retain the funds immediately and manage the security personally. This model suits owners preferring traditional methods and direct guest interaction. No third-party involvement—you decide release terms based on final inspection. Ideal for frequent personal contact with guests. Ensure you document deposit receipt according to RD 1619/2012 requirements. Record all transactions for IRPF compliance. This straightforward approach eliminates intermediary fees.

Model B: Swikly Hold Managed by Elvestay

Elvestay manages your deposit security via Swikly's pre-authorisation card system. Guests authorise a temporary hold—no actual debit occurs. We release funds automatically upon successful check-out, or hold them pending damage assessment. You never handle cash or touch deposit logistics. Full transparency through our dashboard: real-time hold status, guest verification via eIDAS protocols, and automated release workflows. Swikly processes under SEPA banking standards. Zero fraud risk with our identity verification mod-23 system. Perfect for hands-off management.

Damage Claims Workflow: Step-by-Step Process

Upon check-out, document all damage with timestamped photos before guest departure. Submit claims through your Elvestay dashboard within 48 hours. We verify damages against pre-check-in inventory—only legitimate claims proceed. For direct deposits (Model A), you deduct repair costs and return surplus within 30 days. For Swikly holds (Model B), we process claims requests: if approved, we release partial deposit for repairs; remainder returns automatically. All actions comply with Ley 9/2024 temporal rental regulations. Disputes follow structured mediation.

No-Show Policy with Refund Split Mechanism

No-show incidents trigger our refund-split protocol. If a guest fails to arrive, you retain a percentage as reservation loss compensation—your cancellation policy determines the split. Remaining deposit returns to guest's original payment method within 7 business days. For Model A deposits, you process splits manually. For Model B (Swikly), our system automates splits: hold releases partially according to your policy settings, avoiding guest disputes. This protects your revenue whilst maintaining fairness. RGPD-compliant communication alerts guests to pending returns.

Anti-Fraud & Identity Verification Module-23

Every booking triggers our advanced identity verification system (mod-23). Guests verify via eIDAS-compliant methods: NIF/NIE validation, facial recognition, and document cross-reference. Swikly holds only activate after successful verification. Direct deposits (Model A) also require mod-23 clearance before check-in unlock codes release. We screen against fraud databases and flag high-risk profiles. Verifactu integration ensures transaction transparency for tax authorities. Your DPA (Data Protection Agreement) covers all guest data handling. Zero-tolerance approach protects property and cash flow.

Everything Elvestay offers

Over 40 real differentiators that set Elvestay apart from Airbnb, Booking and traditional rentals. No empty promises — everything is live.

Dual-model security deposit

Choose: collect the deposit directly (Bizum/cash) or have Elvestay manage it via Swikly (card pre-authorisation without actual charge).

No-show workflow with split refund

10:00 next-day window plus 48h dispute. Clear partial refund policy for guest and host.

Automatic false temporality detection

Pattern detection (same guest >270 nights/year same listing) blocks bookings that look like habitual dwelling rental.

Pricing and profitability(8)▼

Multi-strategy pricing

4 modes in one click: manual, fixed monthly, hybrid day+month or automatic engine. Keep your calendar intact when switching.

Dynamic pricing engine

7 signals (season, your occupancy and competitors', events, day of week, lead time, market, manual adjustment) recalculate every 6 hours.

Nightly plus monthly simultaneous

Base monthly price for snowbirds and nomads plus per-night override in peak season. Set and forget.

Manual adjustment ±50%

Raise or lower the final price by a fixed percentage on top of automatic calculation. Useful if the engine runs high or low in your area.

Floor and ceiling per listing

The engine never goes below the minimum or above the maximum you set. Complete control over your extremes.

Transparent 365-day breakdown

365 daily suggestions with signal chips: see exactly why the price changes each day.

Public profitability calculator

Estimate your net return LAU vs VUT in seconds with shareable URL. No registration required.

AI-powered rate reader

Upload Excel, PDF or photo of prices and AI imports your calendar in seconds. Review and apply.

Legal security(7)▼

LAU art. 3.2 without VUT licence

11 nights to 9 months under seasonal rental legal framework. No tourism licence, no Generalitat risk.

Automatic LAU contract per booking

Instant generation in guest's language with non-editable clauses compliant with LAU.

eIDAS art. 25.1 electronic signature

Full legal weight with SHA-256 PDF hash, IP, timestamp and signer's geolocation.

Complies with CV Law 9/2024 and RD 1312/2024

Current legal framework in Comunitat Valenciana. NRA managed by the platform.

GDPR art. 28 DPA on sign-up

Data processing agreement signed for hosts. No surprises at audit time.

Automatic false temporality detection

Pattern detection (same guest >270 nights/year same listing) blocks bookings that look like habitual dwelling rental.

Armoured legal clauses

LAU+GDPR+eIDAS+DAC7 clauses are non-editable. Anti-abusive clause validator in your house rules.

Financial security(7)▼

Transparent commission

We only charge on confirmed bookings. No signup fee, no monthly subscription, no card to enter.

Stripe Connect with 3D Secure SCA

European payment compliant with PSD2. Funds held in escrow 72h post check-in to resolve disputes.

Dual-model security deposit

Choose: collect the deposit directly (Bizum/cash) or have Elvestay manage it via Swikly (card pre-authorisation without actual charge).

Two payment models

Model A: Elvestay charges guest and pays you. Model B: you charge directly and invoice commission at month end.

Verifactu-ready invoices

Complies with RD 1619/2012 with atomic sequential numbering. Hash chain ready for RD 1007/2023.

Automatic rectifying invoices

Cancellations generate rectifying invoice without intervention. Your accounts always balance.

Monthly SEPA payouts on the 10th

Consolidated transfer with per-booking breakdown. Your money arrives on predictable dates.

Operational security(6)▼

No-show workflow with split refund

10:00 next-day window plus 48h dispute. Clear partial refund policy for guest and host.

Document proof for stays ≥ 90 nights

Guest uploads documentation that justifies temporality. Strengthens your LAU 3.2 legal position.

Auto-cancel unpaid bookings

Daily cron cancels and frees dates if guest hasn't completed payment within deadline. Keeps your calendar clear.

Official DNI/NIE/Passport validation

Official mod-23 algorithm client+server-side with 18+ age minimum. No fake identities get through.

RLS mandatory plus explicit GRANTs

Anti-IDOR at database level. No host can see or touch listings or bookings that aren't theirs.

iCal sync with SSRF protection

Blocks loopback/RFC1918/metadata IPs when importing external URLs. Your platform can't be attacked from a malicious calendar.

Multi-channel and synchronisation(4)▼

Bidirectional iCal Airbnb + Booking + Vrbo

Import blocks and export your Elvestay calendar. Rotatable token per listing.

Avantio PMS import

Direct connection for agencies already using Avantio. Brings properties, rates and availability.

Competitor signal in pricing engine

The engine reads public iCal availability from competitors in your area to raise prices when real demand exists.

Signed and rotatable iCal token

Each listing has a signed export URL. Regenerate it and the old one stops working instantly.

International and support(4)▼

Platform in 7 languages

100% translated UI: Spanish, English, German, Dutch, French, Portuguese and Italian. Source markets covered.

Message and review translation with DeepL

Guest chat and reviews translate live to 30+ languages. Serve anyone without language barriers.

Auth emails in 7 languages

Signup, recovery, magic link and email change arrive in the user's language. Professional from minute one.

Correct hreflang on all pages

Google understands which language to offer each market. Your listing ranks locally across 7 regions.

Onboarding(5)▼

Host sign-up in 10 minutes

Guided 4-step flow: tax ID, bank, photos, calendar. No paperwork, no manual verification required.

Airbnb-style guest-to-host promotion

Any guest can promote to host without new sign-up. Same email, same account.

Photos optimised to WebP/AVIF

Cloudinary serves each image in the optimal format for the browser. LCP < 2.5s and better SEO ranking.

Virtual tour integrated 7 providers

Matterport, Luma, Polycam, Kuula, Klapty, Giraffe360 and YouTube. Paste the link and it embeds.

Host anti-fraud detection

Detection of hosts with >3 listings/city/year (risk of turning habitual dwelling into hidden VUT).

Tools and communications(5)▼

Automatic communication templates

5 triggers: confirmation, X days after, X days before check-in, check-in day, X days after check-out. Editable with placeholders.

Automatic highlights on listings

'Superhost', 'replies <1h', 'near POI X' generate automatically based on your activity. More conversions without curation.

Listing-level contract editor

Additional clauses, PDF annex, jurisdiction, house rules, pets/smoking policy. Fully configurable without losing legal protection.

Complete analytics dashboard

Views, conversions, payouts, commissions, disputes, photo ranking. Decide with data.

Free public NRA validator

Check your NRA in seconds without sign-up. Link-baitable and useful for internal use.

Which deposit model should I choose—direct collection or Swikly?

Choose Model A (direct) if you prefer hands-on management and immediate cash control. Select Model B (Swikly) for automation, zero-fraud risk, and dashboard transparency. Both are LAU 3.2 compliant. Many owners use both: Model A for familiar guests, Model B for first-timers.

If I use Swikly, does the guest's card actually get charged?

No. Swikly places a pre-authorisation hold only—no real debit occurs. Funds remain in guest's account. Upon clean checkout, the hold releases automatically within 24 hours. Only legitimate damage claims trigger partial holds for repair costs.

How quickly can I claim damages from a deposit?

Submit photographic evidence within 48 hours of checkout via your dashboard. We verify within 5 business days. Model A: you deduct and return surplus within 30 days. Model B: Swikly processes partial releases upon approval. Dispute resolution follows structured mediation under Ley 9/2024.

What happens to deposits if a guest cancels or doesn't show?

Your cancellation policy governs refund splits. Model A: you process returns minus cancellation fees. Model B: our system automates splits—guest receives refund percentage; you retain compensation automatically. Both methods comply with LAU temporal rental rules and RGPD notification.

How does mod-23 identity verification protect my property?

Mod-23 screens every booking through eIDAS-compliant NIF/NIE validation, facial recognition, and fraud databases. High-risk profiles are flagged—you approve or reject manually. Swikly holds don't activate until verification passes. Direct deposits also require clearance before check-in codes release. Verifactu integration ensures tax transparency.

Protect Your Property Investment Today

Choose your deposit model and start listing with confidence on Elvestay

Configure Your Deposit Settings